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Switchboard Operator


Section 154 of the Constitution stipulates that the Clerk of Parliament and other Staff of Parliament are appointed on terms of conditions of service approved from time to time by the Committee on Standing Rules and Orders (CSRO) and are Public Officers, distinct and separate from the Civil Service.  These appointments are on an open, performance-based contract subject to the provisions of the Officers of Parliament (Terms of Service) Regulations, 2018, as amended from time to time.

Vacancies have arisen in the service of Parliament hence applications are, therefore, invited from suitably qualified and experienced Zimbabwean citizens below the age of fifty (50), with a clean disciplinary/criminal record, to fill the following vacant position:

Job Title                     :       Switchboard Operator X 2                               

Grade                         :       12

Location                     :       Records & Information Services

Reports To                 :       Records & Information Supervisor


Job Description


  • Receives and directs all incoming, outgoing and internal calls.
  • Makes telephone calls in response to departmental requests.
  • Operates PBAX (private branch exchange switchboards to facilitate connections).
  • Provides information to stakeholders or transfer calls to appropriate offices; and
  • Performs any other duties as assigned from time to time by the Records and Information Supervisor.


Minimum Qualifications & Work Experience


  • A Receptionist/Telephonist Certificate or a Certificate in Office Administration/Secretarial Studies
  • 5 ‘O’ Level subject or better including English Language.
  • Excellent communication skills.
  • Computer literate.
  • Excellent knowledge of office etiquette.
  • Good public relations skills


 In return, the Parliament of Zimbabwe offers a comparatively competitive public sector remuneration package which will be disclosed to shortlisted candidates.


Applications, together with fully detailed curriculum vitae, copies of certified educational and professional certificates and three contactable referees, clearly showing which job is being applied for, should be hand-delivered and / or sent to:

The Clerk of Parliament

Parliament Building

Corner Third Street & Nelson Mandela Avenue

P.O. Box CY 298




Canvassing and CV fraud will lead to automatic disqualification.

NB: Female candidates and people with disabilities are encouraged to apply.

The closing date for receiving applications is 13 October 2023 before 1630 hours.

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